Electra Privacy Policy

Plain Language Summary

We care about your privacy. When you shop with Electra — whether online or in-store — we collect only the information we need to process your order, provide support, and improve our services. We never sell your data, and you can contact us anytime to see, update, or delete it.

1. Who We Are

Electra Pty Ltd (94 941 945 241)

Email: electronicselectra@gmail.com

2. Information We Collect

We may collect:

• name, email, phone, billing and shipping addresses.
  
• processed securely by our payment providers; we never store full card numbers.
  
• items purchased, warranty records, and related service requests.
  
• IP address, browser type, device details, and website usage patterns for analytics and security.
  
• if you opt in to receive offers and updates.
  

3. How We Use Your Information

We use your data to:

• Ship/process orders
  
  
• data collection for future campaigns
  
  
• data collection for product feedback/improvement

4. Legal Basis for Processing (GDPR)

Where GDPR applies, we rely on:

• for marketing communications.
  
• to fulfil your purchases.
  
• where laws require us to store or share data.
  
• improving services, protecting against fraud.
  

5. Disclosure of Your Information

We do not sell your personal information. We may share it with:

• delivery partners, payment processors, IT providers.
  
• if required by law.
  
• where needed to fulfil service agreements.
  

6. Your Rights

Under the Australian Privacy Act, GDPR, and CCPA, you may:

• Right to Access (Data Access)
  
  
• Right to Correction
  
  
• Right to Deletion
  
  
• Right to Restrict Processing
  
  
• Right to Withdraw Consent
  
  
• Right to Lodge a Complaint
  
  

Requests can be sent to privacy@electra.com.au. We may require ID to verify your request.

7. Data Retention

We keep:

• 7 years (for tax and consumer law compliance).
• 24 months.
  

8. Overseas Transfers

If we send data overseas (e.g., cloud hosting or delivery tracking systems), we ensure it is protected using approved safeguards, including Australian Privacy Principle 8 requirements and, where relevant, GDPR Standard Contractual Clauses.

9. Security

We use secure servers, encryption, and access controls to protect your personal information from unauthorized access, loss, or misuse.

10. Changes to This Policy

We may update this policy occasionally. The latest version will always be available here.

Contact Us

Electra Pty Ltd

Email: electronicselectra@gmail.com

Phone: +61 2 1234 5678

Last updated: 10 August 2025